Smartsupp's Free Plan: One Operator, 25 Chats a Month
Twenty-five conversations is enough to prove chat works on your site, and not enough to run support on it for a month.
Smartsupp's free plan allows one operator, 25 conversations per month and 14 days of chat history, covering live chat, WhatsApp and Messenger. Solo at $17 a month lifts the conversation cap, adds email and removes the history limit. The paid tier runs 14 days as a trial with no card.1
This is the tightest free allowance among the platforms that actually offer one. Since the paid entry point is $17, Smartsupp is effectively a trial priced at zero rather than a permanent home.
That is not a criticism so much as a positioning. Smartsupp is a European product aimed at small e-commerce, and its free tier exists to demonstrate the widget rather than to carry a business.
What you actually get
| Free | Solo | |
|---|---|---|
| Price | $0 | $17/mo billed annually |
| Operators | 1 | More |
| Conversations | 25/mo | Unlimited |
| Chat history | 14 days | Unlimited |
| Live chat | Yes | Yes |
| Yes | Yes | |
| Messenger | Yes | Yes |
| Email channel | No | Yes |
| Card required | No | No, 14-day trial |
The ladder continues to Standard at $25 and higher tiers for teams, all billed annually at the prices shown on the pricing page, with a 14-day trial on every paid level.
Twenty-five conversations is roughly one a day
A month of steady traffic on a small site will exceed this. Twenty-five is a chat window that works for a week and stops for three.
The cap applies to conversations, not messages, so a single long thread costs one. That is the friendlier way to meter, and it is still a low number.
For a site with genuinely low contact volume, perhaps a brochure site or a small workshop, 25 is enough indefinitely.
Fourteen days of history is the sharper limit
Free accounts can only see two weeks back. Anything older disappears from the dashboard.
For a business that needs to check what a customer was told last month, that is disqualifying regardless of conversation volume.
Both limits lift together on Solo, which is why the $17 tier is the real product and free is the sample. There is no middle option between a fortnight of memory and forever.
Multichannel on free is unusual
WhatsApp and Messenger are included at no cost, which most competitors reserve for paid plans.
Three channels with one operator and 25 conversations is an odd combination: a wide mouth and a narrow pipe.
Still, for a solo trader who gets a handful of WhatsApp enquiries a month, the free plan covers a real workflow.
The interface is one of the cleaner ones in the category, and the widget looks modern on a storefront without configuration. That polish is much of what the $17 buys when the allowance finally runs out.
Smartsupp also bills in euros, koruna and zloty as well as dollars, which matters for European businesses comparing prices across vendors.
How it compares
tawk.to is free forever with unlimited agents and conversations, which is a different category of generosity.
Crisp gives two seats and unlimited conversations with no history cap.
Tidio allows 50 billable conversations, twice Smartsupp's allowance, with a seven-day trial of paid features.
Smartsupp is the most restrictive of the four free tiers, and the cheapest to leave at $17.
When it is enough
A brochure site or small shop where chat is a courtesy rather than a channel, and enquiries arrive weekly rather than daily.
A solo trader who wants WhatsApp and Messenger in one inbox without paying anything.
Anyone evaluating whether chat helps at all before committing to a subscription.
When it stops being enough
Conversation 26. The widget itself keeps working, but the allowance is spent for the month.
The sixteenth day, when the first fortnight of conversations is no longer visible.
A second person needing access, which free does not allow at any volume.
Frequently asked questions
How many operators does Smartsupp free allow?
One operator.
How many conversations are included?
25 conversations per month on the free plan.
How long is chat history kept?
14 days on free, unlimited on paid plans.
Does Smartsupp free include WhatsApp?
Yes. Live chat, WhatsApp and Messenger are all available on the free plan.
How much is Smartsupp after free?
Solo starts at $17 a month billed annually, with Standard at $25.
Is there a free trial of the paid plans?
Yes, 14 days without a credit card.
Operator count, conversation allowance, history window and channel availability verified against Smartsupp's pricing page on 20 October 2026. Paid tier prices also taken from that page at annual billing.
Sources
- Smartsupp pricing: www.smartsupp.com/pricing. Used for: Free: 1 operator, 25 conversations a month, 14-day history.
All sources are the vendor's own plan or documentation pages, checked on 20 October 2026. Plan terms change without notice, so confirm current limits before you rely on them.
