Crisp's Free Plan Gives Two Seats and No Conversation Cap
Unlimited conversations at zero cost is rare in live chat. Crisp charges for the AI layer, the omnichannel inbox and the small branding line.
Crisp's free plan includes two seats, unlimited conversations, a shared inbox, the website chat widget, contact forms, e-commerce integrations and mobile apps. No AI credits are included, and the paid ladder runs $45 for Mini, $95 for Essentials and $295 for Plus per workspace per month, each flat rather than per agent.1
The billing model is the first thing worth noticing. Crisp charges per workspace, not per seat, which makes it the most predictable pricing in this category for a growing team.
Free is a genuinely usable chat product rather than a demo. What it withholds is the automation and the multi-channel layer.
What you actually get
| Free | Mini | |
|---|---|---|
| Price | $0 | $45/mo per workspace |
| Seats | 2 | 4 |
| Conversations | Unlimited | Unlimited |
| AI credits | None | $5 included |
| Shared inbox | Yes | Yes |
| Chat widget | Yes | Yes |
| Contact forms | Yes | Yes |
| Email inbox | No | Yes |
| Triggers and shortcuts | No | Yes |
| Branding | Crisp badge | Removable |
Above Mini, Essentials at $95 adds ten seats, the omnichannel inbox for WhatsApp, Instagram and SMS, a workflow automation builder and a knowledge base. Plus at $295 is the enterprise tier.
Unlimited conversations, honestly priced
There is no conversation cap on free. A busy month does not push you into an upgrade or a bill.
Against Tidio's 50 billable conversations and Smartsupp's 25, this is a different order of allowance.
Two seats is the real constraint, and it is a fair one. A two-person support function is exactly the size at which a free chat tool makes sense.
What the missing AI credits mean
Crisp's AI features are metered in credits, and free includes none of them. The paid tiers bundle $5, $25 or $75 of monthly credit.
That means the automated conversation handling Crisp advertises is effectively a paid feature, even though the plan does not say so directly.
For a small team answering chats themselves, this costs nothing. For anyone hoping the tool will deflect volume automatically, free is not the plan.
It is worth pricing the AI separately before assuming the free tier covers a typical year. A team that resolves fifty conversations a month through automation is looking at paid credits from month one, on top of a plan that otherwise looks complete.
Flat workspace pricing changes the arithmetic
Most support tools charge per agent per month, so cost scales with headcount. Crisp charges once per workspace with seats bundled.
Mini at $45 includes four seats. A competitor at $19 per agent costs $76 for the same four people.
The model rewards teams and penalises solo users, which is the inverse of most freemium products. On free, a solo user gets two seats for nothing and is well served.
How it compares
tawk.to is free forever with unlimited agents and conversations, but its interface and reporting are plainer.
Tidio caps free at 50 billable conversations a month, which is generous only for very low volume.
Chatwoot allows two agents and 500 conversations with 30-day retention, and JivoChat covers five agents with no conversation cap at all.
Crisp sits between them: more polish than tawk.to, far more allowance than Tidio.
When it is enough
A two-person team answering website chat who want a clean shared inbox and no conversation counting.
A small e-commerce site using the Shopify or WooCommerce integration to see order context beside the conversation.
Anyone who expects chat volume to grow and does not want the bill to follow it.
When it stops being enough
The third agent. Seats become the binding constraint before conversations ever do.
The moment you want WhatsApp, Instagram or SMS in the same inbox, which is Essentials at $95.
When you want the AI to answer anything, because free includes no credits at all.
Frequently asked questions
How many seats does Crisp's free plan include?
Two seats per workspace.
Are conversations limited on Crisp free?
No. Conversations are unlimited on every plan including free.
Does Crisp free include AI?
No AI credits are included on the free plan. Paid tiers bundle credit allowances.
How much is Crisp after the free plan?
$45 a month for Mini, $95 for Essentials, $295 for Plus, charged per workspace rather than per agent.
Can I remove Crisp branding for free?
No. The Crisp badge appears on free, and removal starts at Mini.
Does Crisp include a knowledge base on free?
No. The knowledge base is part of Essentials.
Seat count, unlimited conversations, AI credit allowances and tier pricing verified against Crisp's pricing page on 20 October 2026. Pricing is flat per workspace as stated on that page.
Sources
- Crisp pricing: crisp.chat/en/pricing. Used for: Free: 2 seats, unlimited conversations, no AI credits.
All sources are the vendor's own plan or documentation pages, checked on 20 October 2026. Plan terms change without notice, so confirm current limits before you rely on them.
