JivoChat Stays Free Up to Five Agents, With No Chat Cap
Five agents and one inbox for nothing. JivoChat sells marketing automation and telephony alongside the chat rather than the chat itself.
JivoChat's free Basic version supports up to five agents with unlimited conversations, and includes website chat, Telegram, Facebook and Instagram integration, callback requests, offline forms and mobile and desktop apps. Paid tiers add WhatsApp, marketing tools, an AI assistant and telephony as separately priced add-ons.1
Five agents for nothing, with no conversation cap, is close to tawk.to's model and more generous than most of this category.
The difference is where the money is made. JivoChat charges for marketing and communication add-ons rather than for seats or volume.
What you actually get
| Basic (free) | Add-ons | |
|---|---|---|
| Price | $0 | Priced separately |
| Agents | Up to 5 | Paid tiers extend this |
| Conversations | Unlimited | Unlimited |
| Website chat | Yes | Yes |
| Telegram, Facebook, Instagram | Yes | Yes |
| Callback and offline forms | Yes | Yes |
| No | $27/mo annually | |
| AI assistant | No | $13/mo annually |
| Marketing tools | No | $6/mo annually |
| Telephony | No | $4/mo annually |
Professional tiers exist above Basic for larger teams and run up to VIP and Enterprise, priced per agent per month on annual billing.
Five agents is the cap that matters
There is no conversation limit, so the agent count is the only thing that can run out.
For a business under five people this is simply a free chat product. Above five, the paid Professional tier becomes necessary regardless of volume.
That is a cleaner constraint than a conversation cap because it is predictable. You know when you are about to hit it.
The add-on model is unusual
WhatsApp, the AI assistant, marketing tools and telephony are each priced separately, at small monthly amounts on annual billing.
A business that wants WhatsApp integration pays for it whether or not it needs anything else. Nothing is bundled.
The upside is that the free tier is genuinely free rather than a crippled version of a bundle. The downside is that the bill can be assembled from many small pieces, and it is easy to lose track of which ones are running.
For a business that wants exactly one extra thing, say WhatsApp, this is the cheapest route in the category: five free agents and a single $27 line item.
What free is actually good at
The channel coverage is strong for a free tier. Web chat plus Telegram, Facebook and Instagram in one inbox is more than most competitors offer at zero.
Callback requests and offline forms are included, which makes the widget useful outside working hours rather than a dead window.
Desktop, mobile and browser clients all work on the free plan, so an agent is not tied to a laptop.
The widget configuration is more flexible than the price suggests, and the offline form collects an email address and message so a missed chat becomes a ticket rather than a lost visitor.
How it compares
tawk.to has no agent cap at all, and charges $29 a month only to remove branding.
Crisp allows two seats with unlimited conversations and a more modern interface.
Smartsupp caps at one operator and 25 conversations, far tighter than JivoChat.
JivoChat is the second most generous free tier in the category on agent count, behind only tawk.to.
When it is enough
A team of up to five handling chat across a website and social channels without paying for software.
A small e-commerce business that wants callback requests and offline forms working out of hours.
Anyone who wants Instagram and Telegram in the same inbox as the website widget at no cost.
When it stops being enough
The sixth agent, which is the hard boundary of the free version.
When WhatsApp becomes a customer channel, since that is a paid add-on rather than part of free.
When you want AI drafting or telephony, both priced separately and neither included at any free level.
Frequently asked questions
How many agents does JivoChat free allow?
Up to five agents on the free Basic version.
Are conversations limited on free?
No. The free version has no conversation cap.
Which channels are included free?
Website chat, Telegram, Facebook and Instagram, plus offline forms and callback requests.
Is WhatsApp included?
No. WhatsApp is a paid add-on at $27 a month on annual billing.
Is the AI assistant free?
No. It is an add-on at $13 a month on annual billing.
Is there a free trial of paid versions?
Yes. Paid tiers can be tried for 14 days before committing.
Agent limit, unlimited conversations and included channels verified against JivoChat's pricing page on 20 October 2026. Add-on prices are the annual-billing rates shown on that page.
Sources
- JivoChat pricing: www.jivochat.com/pricing. Used for: Free version covers up to five agents with unlimited staff.
All sources are the vendor's own plan or documentation pages, checked on 20 October 2026. Plan terms change without notice, so confirm current limits before you rely on them.
