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# Freshdesk's Free Plan Expires After Six Months
- URL: https://efreedirectory.com/freshdesk-free-plan-limits/
- Published: 2026-10-20T08:55:32.000Z
- Updated: 2026-10-20T08:55:32.000Z
- Description: Every other free tier in this category is permanent. Freshdesk's is a six-month programme, which makes it a trial with a longer fuse.
- Author: Alpesh Gevariya
- Tags: tool, Customer Support

**Freshdesk's Free program is available for six months, not indefinitely, and allows a maximum of two agents. It includes email and social ticketing, ticket dispatch, a knowledge base, trend reporting and 24x5 email support. Growth starts at $19 per agent per month billed annually, Pro at $55 and Enterprise at $89.**[1](#sources)

The six-month limit is the fact that decides this tier. A free help desk that expires is a trial with an unusually long fuse.

Read against every other free plan in this category, that is an odd position: more generous than a 14-day trial, far less generous than a permanent free edition.[2](#sources)

## What you actually get

|                    | Free program | Growth                |
| ------------------ | ------------ | --------------------- |
| Price              | $0           | $19/agent/mo yearly   |
| Duration           | 6 months     | Ongoing               |
| Agents             | 2            | Per agent             |
| Ticketing          | Yes          | Yes                   |
| Knowledge base     | Yes          | Yes                   |
| Ticket dispatch    | Yes          | Yes                   |
| Trend reporting    | Yes          | Yes                   |
| Freddy AI Agent    | No           | 500 sessions included |
| Data centre choice | Yes          | Yes                   |
| Card required      | No           | Yes                   |

Growth includes 500 Freddy AI Agent sessions, with additional sessions at $49 per hundred. Pro adds multilingual support and custom dashboards; Enterprise adds more AI and governance.

## Six months, then what

At the end of the free period the account needs a paid plan. The free programme is designed for businesses getting started rather than businesses staying small.

Freshworks describes it as aimed at small businesses and startups. The six-month window matches that intent: long enough to establish support, short enough to convert.

Anyone comparing free tiers on the assumption that all of them are permanent will misjudge this one badly.

## The two-agent cap is the everyday constraint

Within the six months, two agents is the working limit. Adding a third requires a paid plan, and the documentation is explicit that exceeding the limit blocks a return to the free programme.

That blocking detail matters. A team that trials a higher plan, adds agents, and then decides not to upgrade cannot simply revert until the extra agents are removed.

Accounts suspended for exceeding agent limits are deleted after 90 days, which is a firmer consequence than most free tiers carry.

## What the free programme does include

Ticket dispatch, a knowledge base, trend reporting and pre-built dashboards are all present, which is more than a stripped trial usually offers.

Data centre location can be chosen, which matters for businesses with data residency requirements.

Email and social ticketing are combined, so the free tier is a real multi-channel inbox rather than an email forwarder.

For a two-person team that wants to understand Freshdesk before committing, six months is a genuinely useful window: long enough to run real volume through it, short enough that the decision cannot be postponed indefinitely.

## How it compares

[Zoho Desk](https://efreedirectory.com/zoho-desk-free-plan-limits/) gives three agents forever, which is permanent where Freshdesk is not.

[Zendesk](https://efreedirectory.com/zendesk-free-plan-limits/) has no free plan at all, only a 14-day trial and a startup programme.

[Chatwoot](https://efreedirectory.com/chatwoot-free-plan-limits/) gives two agents and 500 conversations a month indefinitely, with 30-day retention.

[tawk.to](https://efreedirectory.com/tawkto-free-plan-limits/) has no agent or conversation limit and no expiry, which is the opposite approach entirely.

## When it is enough

A new business standing up support for the first time, with two staff and a realistic intention to pay within six months.

A migration project where the team needs a working help desk during the transition without a subscription.

A startup evaluating Freshdesk against Zendesk over a longer window than a 14-day trial allows.

## When it stops being enough

Month seven, regardless of usage. The clock, not the consumption, ends this plan.

The third agent, which requires an upgrade and complicates any return to free.

When you need Freddy AI Agent sessions, which are included from Growth rather than the free programme.

## Frequently asked questions

**Is Freshdesk's free plan really free forever?**  
No. The Free program runs for six months, after which a paid plan is required.

**How many agents can I add?**  
Up to two agents on the Free program.

**What happens if I add more than two agents?**  
Reverting to the free programme is blocked until the agent count drops back to two.

**Does the free program include a knowledge base?**  
Yes. A knowledge base, ticket dispatch and trend reporting are included.

**Is Freddy AI available free?**  
No. AI Agent sessions start on the Growth plan with 500 included.

**How much is Freshdesk after the free program?**  
Growth at $19 per agent a month billed annually, Pro at $55, Enterprise at $89.

*The six-month duration, two-agent cap and free-programme inclusions verified against Freshworks' support article on the Free program on 20 October 2026\. Paid tier prices come from the Freshdesk pricing page the same day.*

## Sources

1. Freshdesk pricing: [www.freshworks.com/freshdesk/pricing](https://www.freshworks.com/freshdesk/pricing/?ref=efreedirectory.com). Used for: Paid plan ladder above the free program.
2. Freshworks support: the Freshdesk Free program: [support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-](https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-?ref=efreedirectory.com).

*All sources are the vendor's own plan or documentation pages, checked on 20 October 2026\. Plan terms change without notice, so confirm current limits before you rely on them.*